Account Creation and Information

• I need more time to complete my profile.
• I already completed my profile with a different email address
• I am receiving emails for a property I no longer reside with.
• I submitted my profile, but I am still receiving email reminders.
• The "Are you moving?" field is no longer accurate.
• How do I update my name/email/phone number/address?

Profile Creation

• I do not yet have the animal. What information should I enter?
• Do I need to create a profile for an animal who is just visiting? Or for an animal I am fostering?
• I submitted my profile, but I am still receiving email reminders.
• How do I add another pet/animal to my account?
• How do I create a profile for my household pet?
• How to Complete a Profile if You Do Not Have a Pet

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Sharing with Other Residents

• Someone else in my unit already completed a PetScreening profile.
• I submitted my profile, but I am still receiving email reminders.

Housing Provider Access

• I am receiving emails for a property I no longer reside with.
• How do I share my profile(s) with my housing provider?

Profile Conversions

• I need to convert my Household Pet profile to an Assistance Animal Profile
• How to Change Your Profile from No Pet/Animal to a Household Pet Profile
• How to Create an Assistance Animal Profile

Profile Deactivation

• My housing provider no longer uses PetScreening
• I am a co-signer for someone living on the property.
• How to Deactivate Your PetScreening Profile

Refunds

• I need to request a refund. What is PetScreening's refund policy?

Other Helpful Information

• How does PetScreening determine if my pet/animal is approved?
• I do not own a pet, but my account says Pet Owner.
• How can I contact the PetScreening support team?
• How are my pet rent/fees determined?