How to Upload and Submit Support Animal Documentation
Please note that Service Animal profiles do not require documentation. Therefore, if you have created a service animal profile, you will not be able to upload a document to your profile.
To ensure your accommodation request is processed correctly, you must provide documentation on your support animal profile. Please note that these documents are handled by our specialized Review Team, not PetScreening Support, and any updates or requests related to your profile will be shared via the comments section and sent to you via email.
How to Upload Your Documentation
Assistance Animal documentation can be added under the Animal Details section of the profile.
Step 1: Enter the name of the document
Step 2: Click Upload Documents to select your document.
Step 3: Then, click Add to Documentation to add the doc to your profile.
Refer to the images below:
Step 4: Click the Submit for Review button in the top right corner of the profile to submit your request.
You will receive a confirmation email that the profile is in the "Review Status" once the profile is submitted or re-submitted!
Still Having Trouble?
CLICK HERE to watch a short "how-to" video.
Please contact our support team at support@petscreening.com!