Profile Creation

• I gave all of my pet information to the office already.
• How do I create a profile for my Service Animal?
• I do not yet have the animal. What information should I enter?
• I do not yet have the animal. What information should I enter?
• I need more time to complete my profile.
• How do I add documentation to my profile?

See all 10 articles

Profile Review

• How long does the Assistance Animal review process take? What do the statuses mean?

Support Animal Details & Documentation

• What do I need in my Support Animal documentation?
• How do I add documentation to my profile?
• How do I add or update comments on my Assistance Animal profile?

Service Animal Details

• How do I add or update comments on my Assistance Animal profile?

Profile Conversions

• I need to convert my Assistance Animal profile to a Household Pet profile
• I need to convert my Household Pet profile to an Assistance Animal Profile

Animal Information

• How do I add/remove a photo to my profile?
• I need to update my pet/animal's breed

Vaccinations

• What If I Have an Upcoming Vaccination Appointment Scheduled with my Vet?
• How do I Indicate that My Pet/Animal is Exempt from Vaccinations?
• How do I Enter Vaccine Information?
• What Vaccinations are Required for My Animal?

Insurance

• I have questions about insurance coverage offered by PetScreening.

Profile Returns

• How do I add or update comments on my Assistance Animal profile?

Profile Renewal

• The "Are you moving?" field is no longer accurate.

Profile Deactivation

• My housing provider no longer uses PetScreening
• How to Deactivate Your PetScreening Profile